Careers

Located in Bristol, Rhode Island for over 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries.  

Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing, multi-axis CNC machining, bonding and assembly, testing and quality control - all within a modern, environmentally controlled 60,000 sq. ft. facility.  

Our culture is based on values that promote respect, teamwork and accountability and we are committed to meeting customer requirements through our ISO 9001/AS9100 quality management system.  

PLEASE NOTE - Applicants are required to pass a criminal background check.  
This position involves access to data that is subject to International Traffic in Arms Regulations (ITAR).  
Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of any employment or other visas.

Summary

Under the direction of the Customer Support Manager, the CSS will assist the Account Managers and Sales Team in providing outstanding service to our customers.  This position is responsible for administrative support, order entry and responding to customer inquiries.  It is also a liaison between Tri-Mack and its customers, building relationships with customers around the globe, and requires the ability to effectively communicate externally and internally across all functional areas.

• Support Account Managers in all areas of order processing for new and existing customers.
• Enter customer orders, including forwarding all of the required materials to the appropriate staff members for review
• Support and communicate effectively with existing and prospective customers via phone, e-mail, website and meetings
• Support sales accounts, building and maintaining relationships with new and existing customer contacts, including on-site meetings
• Use advanced data analysis via Excel and Visual Manufacturing in support of Sales Team projects 
• Prepare follow-up reports, sales summary reports, forecast and other reports as needed
• Control drawing revisions, maintain log
• Support and participate in production, sales and other meetings
• Work on special Sales Department projects as needed
• Maintain all Sales Department files 
• Conduct yourself in an ethical and professional manner and demonstrate Tri-Mack Values:  Respect, Teamwork, Integrity, Accountability and Durability
• Adhere to all ISO and AS9100 requirements as specified in work instructions and by your supervisor
• Show up on time, work your scheduled hours, get along with co-workers and support others as needed
• All other duties and special projects as assigned